In order to process your receipt, the system needs to be able to scan and read the entire receipt. The system scans for certain information, so it’s important for that information to be visible in the receipt photo(s).
If you were notified that your receipt could not be processed, simply re-scan your receipt using the App.
Please make sure the photo of your receipt shows the entire receipt from top to bottom and the following information:
- Purchase Date (the date printed on your receipt)
- Store name or logo
- All items you're claiming
Remember: if your receipt is long, you can take multiple photos! See these handy how-to Instructions