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  1. Box Tops Bonus App
  2. My Account

My Account

My Offers

  • Why did only some of the offers I selected on my receipt earn Bonus Box Tops?
  • Why didn’t my offer earn Bonus Box Tops?
  • I purchased enough items to qualify for the same offer twice. Why didn't I earn twice as many Bonus Box Tops?
  • I forgot to select an offer that I qualified for before I scanned the receipt. Can I still earn?
  • I accidentally selected offers I didn’t purchase. What will happen?
  • I’ve already redeemed an offer, but I want to redeem it again. Can I?

Why couldn't my receipt be processed?

  • I was notified that my receipt was too hard to read.
  • I was notified that information was missing from my receipt.
  • I was notified that my receipt had already been scanned.

My Receipts

  • What is a Receipt ID?
  • How long does it take for my receipt to be processed?
  • I just scanned a receipt. Why don't I see my offers?

Updating my personal information

  • How can I change my e-mail address or the school I support?
  • I forgot my Password. How do I reset it?
  • Why can't I sign in with my Password?

General Questions

  • How do I log out of my account?

My Activity

  • Why don’t I see any earnings in “My Activity” if I’ve uploaded a receipt?
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