My Account

My Offers

• Why did only some of the offers I selected on my receipt earn Bonus Box Tops?
• Why didn’t my offer earn Bonus Box Tops?
• I purchased enough items to qualify for the same offer twice. Why didn't I earn twice as many Bonus Box Tops?
• I forgot to select an offer that I qualified for before I scanned the receipt. Can I still earn?
• I accidentally selected offers I didn’t purchase. What will happen?
• I’ve already redeemed an offer, but I want to redeem it again. Can I?

Why couldn't my receipt be processed?

• I was notified that my receipt was too hard to read.
• I was notified that information was missing from my receipt.
• I was notified that my receipt had already been scanned.

My Receipts

• What is a Receipt ID?
• How long does it take for my receipt to be processed?
• I just scanned a receipt. Why don't I see my offers?

Updating my personal information

• How can I change my e-mail address or the school I support?
• I forgot my Password. How do I reset it?
• Why can't I sign in with my Password?

General Questions

• How do I log out of my account?

My Activity

• Why don’t I see any earnings in “My Activity” if I’ve uploaded a receipt?